60-Day Satisfaction Promise
If you’re not fully satisfied with your purchase, please contact our customer support team through this link to our Contact Page to request assistance.
Your order is protected by our 60-Day Satisfaction Promise — we’ll work with you to make it right according to the terms below. We recommend consistent use during this period so the product has adequate time to deliver results.
Keep-the-Product Option (Partial Refund)
If you prefer not to return the product, we may offer an optional partial refund with no return required.
How to Request a Refund
Step 1 — Contact Support:
Email our team through
this link to our Contact Page
with the subject line “Refund Request – Order #_____”. Our agents will
review your request and provide return instructions.
- Use a trackable shipping method and email the tracking ID through this link to our Contact Page .
- Return shipping is the customer’s responsibility unless an incorrect or damaged item was shipped — in those cases, we’ll provide a prepaid label.
Return Address
Strong Peak (C/O Fulfillment)
19655 E 35th Drive, Suite 100
Aurora, CO 80011 — USA
What Gets Refunded
Eligible Amount: Product price paid.
Refunds are issued to the original payment method only.
Processing Times
Inspection & approval: typically 3–5 business days after the returned package arrives at our facility.
Bank / issuer timing:
- Credit Card: 5–7 business days
- Debit Card: 5–10 business days
A confirmation email will be sent once your refund is processed.
Eligibility Limits
To keep pricing fair for all customers:
- Bulk or reseller orders are not eligible.
- Suspected misuse (e.g., repeated returns or altered items) may require verification or be declined.
These details help us confirm the legitimacy of the request and better understand product usage patterns, as many customers report optimal results when following the recommended usage instructions.
Eligibility and final approval for any refund are determined in accordance with the criteria outlined in this Refund Policy.
Need Help?
For any questions, contact our Customer Support Team through this link to our Contact Page .
Email: this link to our Contact Page
We’re here to help make your experience simple and transparent.